Delivery & Returns
UK Mainland Delivery Charges
UK Mainland Delivery is charged at £4.90 for all orders under £199.
Orders £199 and over have FREE delivery
All prices are all inclusive of VAT.
Delivery Times
Generally, any orders in stock will be dispatched within 1 to 2 working days using a next day service from our courier. Some products however are not stored in our warehouse and need to be ordered in specially once an order has been processed. This can vary from 2 - 3 working days or even a couple of working weeks if the item is built to order.
International Shipping
We don't currently offer international shipping.
Outside Mainland UK
We don't currently offer shipping outside of the UK Mainland.
Returns
If you are not completely satisfied with any part of your purchase you can return it to us, however you must call us to arrange a collection, if you send items back to us without contacting us first we may not be able to process your return quickly or possibly at all.
> If you have received the wrong items or they are faulty, we will replace the items free of charge or refund your payment in full.
> If you wish to return your items to us for any other reason then we will refund any payment less our restocking fee and the cost of carriage which is charged at £5.25 per parcel.
Our exchange policy lasts for 100 days. If 100 days have elapsed since your purchase, unfortunately we can't offer you an exchange.
Non returnable items:
> Any customised items
> Personal care items
> Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If approved, your refund will be processed and a credit will automatically be applied to your credit card or original method of payment, within 5 working days.
